How to recover a lost or stolen iPhone, iPad, or iPod touch


If you have lost your iPhone, iPad, or iPod touch or suspect that it has been stolen, you can use Find My iPhone. This feature allows you to locate your device, notify the finder, or erase the data on your device

Step 1

Look for your device on a map

To find your device, sign in to Or use the Find My app on another Apple device that you own.

If your iPhone, iPad, or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.

Step 2

Mark as Lost

By marking your device as lost, you can secure your information by remotely locking it with a passcode. This action also deactivates Apple Pay on the missing device. Additionally, you have the option to showcase a customized message on the lost device that includes your contact information.

Step 3

Remotely erase your device

If you erase a device that had iOS 15, iPadOS 15, or later installed, you can still use Find My to locate the device or play a sound on it. Otherwise, you won't be able to locate the device or play a sound after you erase it.

If you have AppleCare+ with Theft and Loss, do not remove the device from Find My or your Apple ID.

Step 4

Contact your wireless carrier

If the missing device is an iPhone or an iPad with cellular, it is recommended to notify your wireless carrier about the lost device. Request the carrier to deactivate your account so that no calls, texts, or data can be used on the device. Moreover, if your wireless carrier plan covers the lost device, you should file a claim.

Step 5

Protect your sensitive information

Change passwords for sensitive accounts and private keys of your crypto wallets: If you have any sensitive accounts or cryptocurrency wallets associated with your lost iPhone, it is essential to change the passwords immediately. This will prevent unauthorized access to your accounts and protect your digital assets. You should also consider transferring your cryptocurrency funds to a new wallet to ensure their safety.

Use a passcode and enable Find My app: It is important to use a passcode and enable the Find My app on your iPhone before it gets lost or stolen. This can help you locate your device and prevent others from accessing your personal information.

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